7beted Privacy
Policy

01 Information We Collect

When you interact with the 7beted platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain personal data that is necessary to deliver our services safely and in compliance with our operational obligations. We collect only the information that is genuinely required for the purposes described in this Policy.

1.1 Information You Provide Directly

This is information you actively submit to us during account registration, identity verification, or when communicating with our support team. It includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Email address, used for account communications and notifications.
• Bangladesh-registered mobile phone number, used for account security and two-factor authentication.
• Residential address, collected as part of our Know Your Customer (KYC) verification process.
• Copies of identity documents — national identity card, passport, or driving licence — submitted for age and identity verification.
• Payment account details (e.g., your bKash, Nagad, or Rocket registered number, or bank account details for bank transfers), collected to process deposits and withdrawals.
• Any information you voluntarily include in support tickets, live chat conversations, or feedback submissions.

1.2 Information Collected Automatically

When you access and use the 7beted platform, certain technical data is collected automatically by our systems and third-party analytics tools. This includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version, and screen resolution.
• Session timestamps — the date and time of each login, game session start and end, and logout.
• Pages visited, features accessed, and navigation paths taken within the Platform.
• Betting and gaming activity logs, including markets wagered on, bet amounts, game rounds played, win and loss records, and bonus usage.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used.
• Cookie and tracking pixel data — see Section 4 for full details.

02 How We Use Your Data

7beted uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose incompatible with those stated at the time of collection. The following table summarises the primary purposes for which we process your data and the corresponding lawful basis for doing so.

Where we rely on your consent as the lawful basis for processing — for example, to send you personalised promotional content — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

03 Legal Basis for Processing

Every instance of personal data processing at 7beted is underpinned by a recognised lawful basis. We rely on the following legal bases, depending on the nature of the processing activity:

3.1 Contract Performance

The majority of data processing at 7beted is necessary to perform the contract we have with you — that is, to provide you with the online betting and casino services you have registered for. Without processing your registration data, payment details, and betting activity, we could not deliver these services.

3.2 Legal Obligation

Certain processing activities are required by law. These include age verification to comply with responsible gambling standards, KYC and anti-money laundering (AML) checks required under financial crime prevention frameworks, and the retention of transaction records for audit and compliance purposes. We have no discretion over whether to carry out this processing — it is mandated.

3.3 Legitimate Interests

We process some data on the basis of our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security monitoring, responsible gaming analytics, and general platform analytics aimed at improving the user experience. Before relying on this basis, we conduct a balancing assessment to ensure our interests do not unfairly outweigh yours.

3.4 Consent

Where we send you personalised marketing messages, targeted promotional offers, or optional platform features that involve additional data use, we do so only with your explicit consent. You may withdraw this consent at any time through your account communication settings without penalty.

04 Cookies & Tracking Technologies

7beted uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the Platform, understand how users interact with it, and improve the experience for all players. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies from specific websites. Please note that blocking strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.

• To manage cookies in Google Chrome: Settings → Privacy and Security → Cookies and other site data.
• To manage cookies in Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
• To manage cookies in Safari: Preferences → Privacy → Manage Website Data.
• For other browsers, refer to the browser's official help documentation for cookie management instructions.

05 Data Sharing & Third Parties

7beted does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only where necessary to deliver our services, fulfil legal obligations, or protect the security and integrity of the Platform. The categories of third parties with whom we may share data are described below.

5.1 Payment Processing Partners

To process your deposits and withdrawals, we share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the transaction data required to complete your specific payment request and operate under their own published privacy policies and applicable financial regulations.

5.2 Identity Verification Providers

For KYC verification, we may share identity document data with trusted third-party identity verification services. These providers process your documents solely to confirm your identity and age on our behalf and are contractually prohibited from using your data for any other purpose.

5.3 Game Software Providers

Games on the 7beted platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a unique anonymised player identifier to facilitate game round tracking and RNG certification. They do not receive your full personal profile, payment data, or identity documents.

5.4 Fraud Prevention & Security Services

We use third-party fraud detection tools that analyse device fingerprint data, IP addresses, and behavioural patterns to identify and prevent fraudulent activity. These tools operate under strict data processing agreements and are not permitted to use your data for their own marketing or analytics purposes.

5.5 Legal & Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when legally required to do so — for example, in response to a valid legal order, subpoena, or regulatory investigation. In such cases, we disclose only the minimum data required by the specific legal request.

06 Data Retention

7beted retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Different categories of data are subject to different retention periods, as summarised below.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be associated with any individual. In cases where data must be retained for legal reasons beyond your account closure, it is stored in a restricted environment accessible only to authorised compliance personnel.

07 Your Data Rights

As a data subject, you have a number of rights regarding the personal data that 7beted holds about you. We are committed to honouring these rights promptly and transparently. Your rights include the following:

• Right of Access: You may request a copy of all personal data that 7beted holds about you, along with information on how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For certain data categories (such as name or date of birth), we may require documentary evidence to process the correction.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to our legal retention obligations — we cannot erase data we are legally required to keep.
• Right to Restrict Processing: You may request that we limit the use of your data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we rely on consent as the lawful basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 7beted data privacy team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

08 Security Measures

The security of your personal data is a core operational priority at 7beted. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

8.1 Technical Safeguards

• All data transmitted between your device and the 7beted platform is protected by Transport Layer Security (TLS) encryption — the same standard used by major financial institutions worldwide.
• Sensitive data at rest — including identity documents, payment details, and password hashes — is stored using industry-standard encryption algorithms.
• Account passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
• Access to production databases and backend systems is restricted to authorised personnel only, protected by role-based access controls and multi-factor authentication.
• Automated intrusion detection systems monitor platform traffic for anomalous patterns consistent with hacking attempts, brute force attacks, or credential stuffing.

8.2 Organisational Safeguards

• All personnel with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Third-party vendors who process data on our behalf are vetted for their security standards before onboarding and are subject to ongoing review.
• A documented incident response procedure is in place to detect, contain, and notify affected parties in the event of a data breach within required timeframes.
• Internal data privacy impact assessments are conducted before implementing new processing activities that could affect individual privacy.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take all necessary remediation steps.

09 Minors & Privacy

As part of our registration process, all users are required to confirm that they are aged 18 or over, and age verification is conducted during KYC checks to confirm this. If 7beted discovers — through verification checks, a third-party report, or any other means — that a registered account belongs to a person under the age of 18, the account will be closed immediately. Any associated funds will be handled in accordance with our minor protection procedures, and all personal data collected in relation to that account will be securely deleted as soon as the investigation is concluded, subject to any legal retention obligations.

If you are a parent or guardian and believe that a minor has accessed the 7beted platform or provided personal data without your knowledge, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will investigate and respond within 2 business days.

We encourage parents and guardians in Bangladesh to make use of parental control tools available on internet service providers and device operating systems to help prevent minors from accessing online gambling platforms. For additional guidance on responsible gaming and protecting young people from gambling-related harm, please visit our Responsible Gaming page.

10 Policy Updates & Contact

7beted reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes, we will publish the updated Policy on this page with a revised "last updated" date. Where changes are significant — particularly those that affect how we use your personal data or your rights as a data subject — we will notify registered users by email to ensure you are aware of the changes before they take effect.

Your continued use of the 7beted platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update to this Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions. We encourage you to bookmark this page and review it periodically so you remain informed about how 7beted handles your data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7beted handles your personal data, please reach out to our data privacy team using the contact details below. We aim to respond to all privacy enquiries within 5 business days.

For formal data rights requests (access, erasure, portability, rectification), please use the subject line "Data Rights Request" and attach a copy of a valid identity document so we can verify your identity before processing the request.